Member Services Representative

Crunch Fitness; Frederick (MD); On-site; USD 18,000 - 23,000; Full time

Job summary

Crunch Fitness in Frederick, MD seeks a friendly Front Desk Associate to greet members, process check-ins, and promote services. You will work with club software, handle phones, and maintain a welcoming atmosphere.

Responsibilities include sales of memberships, scheduling services, handling payments, and ensuring a clean, organized workspace. Strong English, reading/writing, and computer skills are required.

Qualifications

• Fluent in English.
• Proficient reading and writing skills.
• Computer Skills.

Responsibilities

• Membership Sales
• Greet all members & guests with a smile and exit them from the club.
• Check in all members and guests in accordance with company procedures
• Facilitate messages on club software at member check-in
• Answer phones in courteous, helpful, professional manner
• Communicate special events to members and guests
• Maintain an atmosphere that makes members feel welcome
• Facilitate all member requests or forward to a manager
• Maintain professional disposition at all times
• Sell retail products
• Schedule member services: tanning, etc
• Facilitate payment of member services in accordance with company procedures
• Know club facility, services, and schedules
• Maintain a clean and organized work area
• Assist in all projects as delegated by club management
• Follow all policies and procedures in the Employee Handbook
• Opening and closing duties

Skills

English fluency

Reading & writing

Computer skills

Customer service

Job description

Reports to:

• Manager

Requirements:

• Fluent in English
• Proficient reading and writing skills
• Computer Skills

Special Skills:

• Strong customer service skills

Responsibilities:

• Membership Sales
• Greet all members & guests with a smile and wish them well as they exit the club
• Check in all members and guests in accordance with company procedures
• Facilitate any messages on club software at member check-in
• Answer phones in courteous, helpful, professional manner
• Communicate special events to members and guests
• Maintain an atmosphere, which makes members feel welcome
• Facilitate all member requests or forward to a manager
• Maintain professional disposition at all times
• Sell retail products
• Schedule member services: tanning, etc
• Facilitate payment of member services in accordance with company procedures
• Know club facility, services, and schedules
• Maintain a clean and organized work area
• Assist in all projects as delegated by club management
• Follow all policies and procedures in the Employee Handbook
• Opening and closing duties

Meetings:

• Monthly or Weekly Department Meetings Employee Training Meetings