Member Services Representative

Planstin Administration; St. George (VT); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

12 paid holidays

3 weeks PTO

Health insurance

Dental insurance

Vision insurance

401k with 4% match

Free snacks and onsite lunches

Free Primestin Care Clinic membership

Job summary

Planstin is seeking a Member Services Representative to handle calls and emails from group contacts, members, providers, and affiliates, guiding them through eligibility and benefits.

This role is based in our St. George office and offers training, bilingual communication, and a collaborative team environment aimed at delivering excellent service in a fast-paced benefits administration setting.

Qualifications

• High School diploma or equivalent.
• Fluency in English and Spanish preferred.
• Experience in customer service, especially phone support.
• Strong verbal and written communication with active listening.
• Proficient with MS Office and basic computer skills.

Responsibilities

• Handle inbound calls and emails from group contacts, members, providers, and affiliates.
• Educate members on maximizing benefits and eligibility.
• Enroll new members and clients manually as needed.
• Coordinate with Fulfillment Team to issue ID cards.
• Assist with data clean-up and compliance tasks.

Skills

Bilingual English/Spanish

Customer service experience

Phone support

Active listening

Verbal and written communication

Education

High School diploma or equivalent

Tools

Microsoft Excel

Microsoft Teams

Microsoft Outlook

Microsoft Word

SharePoint

Job description

Located in Southern Utah, Planstin is at the forefront of benefits administration and business services. We simplify health insurance for employers and individuals, emphasizing cost-effectiveness and excellent service in a complex market. As our company grows, we're looking for talented individuals eager to progress in their careers.

About the role

TheMember Services Representative willtake incoming calls and emails fromgroup contacts, members,medical providers,andaffiliatesto answer any questions they have related to the member's eligibility & benefits. The Member Services Representatives are primarily responsible for educating members on how to maximize the use of their benefits. This position is based in our St. George office.

What you'll do

• Handling client's questions over the phone and via email. Questions vary greatly, and there is no script. Personal training is provided, and new team members usually start taking calls between 1-2 weeks of being hired.
• Providing eligibility and benefits to providers offices
• Enrolling new members and clients manually as needed
• Facilitating requests to the Fulfillment Team to ensure new and renewing member receives an ID card
• Ad-hoc help with data clean-up in our system, and other compliance related tasks

Qualifications

• High School diploma or equivalent
• Ability to speak English and Spanish fluently is highly preferred!
• Experience in a customer service role, specifically working on a phone que.
• Verbal and written communication skills including active listening
• Proficient in MS Office (Excel, Teams, Outlook, Word, and SharePoint)
• Proficient computer skills with the ability to learn new software

Planstin's Employee Benefits:

• 12 paid holidays plus 3 weeks of paid time off to balance work and life.
• Comprehensive insurance coverage including health, dental, vision, and accident plans tailored for your well-being.
• Free membership for you and your dependents to Primestin Care Clinic.
• Invest in your future with a 401k plan backed by a solid 4% match from us.
• Free snacks and regular lunches available onsite.