Member Services Representative

Planstin; Saint George (UT); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Holiday + PTO

Health, dental, vision

Free dependents membership

401k with 4% match

Free snacks and lunches onsite

Job summary

Planstin is hiring a Member Services Representative in Saint George, UT to handle calls and emails from group contacts, members, and providers about eligibility and benefits. You will educate members on maximizing their benefits and help enroll new members.

The role is based in our St. George office with training and a supportive team. Fluency in English and Spanish is highly preferred, and prior customer service experience is valuable.

Qualifications

• High School diploma or equivalent.
• Ability to speak English and Spanish fluently.
• Experience in a customer service role, especially on the phone.
• Strong verbal and written communication with active listening.
• Proficient in MS Office (Excel, Teams, Outlook, Word, SharePoint).
• Proficient computer skills and ability to learn new software.

Responsibilities

• Handle client questions by phone and email with no fixed script; training provided.
• Provide eligibility and benefits information to providers' offices.
• Enroll new members and clients manually as needed.
• Coordinate with Fulfillment Team to issue ID cards for new/renewing members.
• Assist with data clean-up and other compliance tasks.

Skills

Bilingual English/Spanish

Customer service

Verbal communication

Written communication

Attention to detail

MS Office

Learning new software

Education

High School diploma

Tools

MS Office

Excel

Teams

Outlook

Word

SharePoint

Job description

About the role

TheMember Services Representative willtake incoming calls and emails fromgroup contacts, members,medical providers,andaffiliatesto answer any questions they have related tothe member’s eligibility & benefits.The Member Services Representatives are primarily responsible for educating members on how to maximize the use of their benefits.This position is based in our St. George office.

What you’ll do

• Handling client’s questions over the phone andvia email. Questionsvary greatly, andthere is no script. Personal training is provided, and new team members usually start taking calls between 1-2 weeks of being hired.

• Providing eligibility and benefits to providers offices

• Enrolling new members and clientsmanually as needed

• Facilitating requests to the Fulfillment Team to ensure new and renewing member receives an ID card

• Ad-hoc help with data clean-up in our system, and other compliance related tasks

Qualifications

• High School diploma or equivalent

• Ability to speak English and Spanish fluently is highly preferred!

• Experience in a customer service role, specifically working on a phone que.

• Verbal and writtencommunication skills including active listening

• Proficient in MS Office (Excel, Teams, Outlook, Word, and SharePoint)

• Proficient computer skills with the ability to learn new software

• Demonstrateattention to details

Planstin’s Employee Benefits:

• 12 paid holidays plus 3 weeks of paid time off to balance work and life.
• Comprehensive insurance coverage including health, dental, vision, and accident plans tailored for your well-being.
• Free membership for you and your dependents to Primestin Care Clinic.
• Invest in your future with a 401k plan backed by a solid 4% match from us.
• Free snacks and regular lunches available onsite.