Member Services & Benefits Specialist

Planstin; Saint George (UT); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Holiday + PTO

Health, dental, vision

Free dependents membership

401k with 4% match

Free snacks and lunches onsite

Job summary

Planstin is hiring a Member Services Representative in Saint George, UT to handle calls and emails from group contacts, members, and providers about eligibility and benefits. You will educate members on maximizing their benefits and help enroll new members.

The role is based in our St. George office with training and a supportive team. Fluency in English and Spanish is highly preferred, and prior customer service experience is valuable.

Qualifications

• High School diploma or equivalent.
• Ability to speak English and Spanish fluently.
• Experience in a customer service role, especially on the phone.
• Strong verbal and written communication with active listening.
• Proficient in MS Office (Excel, Teams, Outlook, Word, SharePoint).
• Proficient computer skills and ability to learn new software.

Responsibilities

• Handle client questions by phone and email with no fixed script; training provided.
• Provide eligibility and benefits information to providers' offices.
• Enroll new members and clients manually as needed.
• Coordinate with Fulfillment Team to issue ID cards for new/renewing members.
• Assist with data clean-up and other compliance tasks.

Skills

Bilingual English/Spanish

Customer service

Verbal communication

Written communication

Attention to detail

MS Office

Learning new software

Education

High School diploma

Tools

MS Office

Excel

Teams

Outlook

Word

SharePoint

Job description

Planstin is hiring a Member Services Representative in Saint George, UT to handle calls and emails from group contacts, members, and providers about eligibility and benefits. You will educate members on maximizing their benefits and help enroll new members.

The role is based in our St. George office with training and a supportive team. Fluency in English and Spanish is highly preferred, and prior customer service experience is valuable.