Benefits & Member Services Specialist

Planstin Administration; St. George (VT); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

12 paid holidays

3 weeks PTO

Health insurance

Dental insurance

Vision insurance

401k with 4% match

Free snacks and onsite lunches

Free Primestin Care Clinic membership

Job summary

Planstin is seeking a Member Services Representative to handle calls and emails from group contacts, members, providers, and affiliates, guiding them through eligibility and benefits.

This role is based in our St. George office and offers training, bilingual communication, and a collaborative team environment aimed at delivering excellent service in a fast-paced benefits administration setting.

Qualifications

• High School diploma or equivalent.
• Fluency in English and Spanish preferred.
• Experience in customer service, especially phone support.
• Strong verbal and written communication with active listening.
• Proficient with MS Office and basic computer skills.

Responsibilities

• Handle inbound calls and emails from group contacts, members, providers, and affiliates.
• Educate members on maximizing benefits and eligibility.
• Enroll new members and clients manually as needed.
• Coordinate with Fulfillment Team to issue ID cards.
• Assist with data clean-up and compliance tasks.

Skills

Bilingual English/Spanish

Customer service experience

Phone support

Active listening

Verbal and written communication

Education

High School diploma or equivalent

Tools

Microsoft Excel

Microsoft Teams

Microsoft Outlook

Microsoft Word

SharePoint

Job description

Planstin is seeking a Member Services Representative to handle calls and emails from group contacts, members, providers, and affiliates, guiding them through eligibility and benefits.

This role is based in our St. George office and offers training, bilingual communication, and a collaborative team environment aimed at delivering excellent service in a fast-paced benefits administration setting.