Member Services Representative

Planet Fitness; Norcross (GA); On-site; USD 10,000 - 60,000; Full time

Job summary

Planet Fitness is seeking a Member Services Representative to provide exceptional service in a Judgement Free Zone. This role involves greeting members, answering inquiries, and ensuring excellent customer experiences, alongside maintaining cleanliness in the facility. Ideal candidates should have strong customer service skills and a reliable work ethic.

Qualifications

• Customer service experience preferred.
• High school diploma or GED is required.
• Basic computer skills and attention to detail.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Answer phones and assist callers with inquiries.
• Keep front desk and lobby organized and clean.

Skills

Customer Service experience

Basic computer proficiency

Punctuality and reliability

Exceptional customer service skills

Education

High school diploma/GED

Job description

Planet Fitness prides itself on creating a unique environment where anyone – and we mean anyone – can be comfortable. A diverse, Judgement Free Zone where a lasting, active lifestyle can be built. This product is a tool, a means to an end; not a brand name or a mold-maker, but a tool that can be used by anyone. As we evolve and educate ourselves, we will seek to perfect this safe, energetic environment, where everyone feels accepted and respected.

We are searching for a Member Services Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional “Judgement Free” member experience!

Skills Required

• Customer Service experience preferred
• High school diploma/GED
• Basic computer proficiency with an eye for accuracy
• Punctuality and reliability
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations

Essential Duties and Responsibilities

• Greet members and guests, always providing exceptional customer service
• Answer phones courteously and assist callers with a variety of questions
• Check members in or provide a tour to prospective members!
• Log amenities
• Communicate updates and events to members and guests
• Respond to member questions and concerns professionally and promptly
• Conduct beverage or merchandise purchases on the point of sale system
• Utilize POS system for membership cards, address changes, billing, or payment questions
• Keep the front desk area and lobby clean and organized
• Perform facility cleaning and upkeep: mopping spills, trash removal, cleaning windows/mirrors, re-racking weights
• Clean exercise equipment and tanning beds regularly
• Maintain restroom and wet area cleanliness and stock supplies

Physical Demands

• Stand and walk continually during shifts
• Speak in person and on the phone during shifts
• Lift up to 75 lbs occasionally
• Occasionally encounter toxic chemicals during shift

This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics.

About Flynn Fitness Group LLC

As the most innovative health club brand in the U.S., Planet Fitness is known for low prices, the Lunk Alarm, and our Judgement Free Zone philosophy—where members can relax, get in shape, and have fun without a hard-core attitude.

Planet Fitness franchises are independently owned and operated by Flynn Fitness Group in Massachusetts and Georgia. We stay true to our core values: Accountability, Family, Communication, Consistency, Passion, and Having Fun.

Flynn Fitness mission statement: Our family thrives on providing a passionate, fun environment with open communication between members and staff, creating maximum accountability.