Member Services Representative (Overnight)

Planet Fitness; Riverdale (GA); On-site; USD 10,000 - 60,000; Full time

Job summary

Planet Fitness is seeking a Member Services Representative to deliver exceptional customer service in a Judgement Free environment. Responsibilities include greeting members, answering queries, and assisting with memberships. Ideal candidates will possess a high school diploma and strong customer service skills, ensuring a positive experience for all members and guests.

Qualifications

• Customer service experience preferred.
• High school diploma or GED required.
• Basic computer proficiency necessary.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Maintain cleanliness and orderliness of the front desk area and lobby.
• Assist with new membership cards and billing questions.

Skills

Customer Service

Basic computer proficiency

Punctuality

Reliability

Exceptional customer service skills

Education

High school diploma/GED

Job description

Planet Fitness prides itself on creating a unique environment where anyone – and we mean anyone – can be comfortable. A diverse, Judgement Free Zone where a lasting, active lifestyle can be built. This product is a tool, a means to an end; not a brand name or a mold-maker, but a tool that can be used by anyone. As we evolve and educate ourselves, we will seek to perfect this safe, energetic environment, where everyone feels accepted and respected.

We are searching for a Member Services Representative to join our team!

As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional “Judgement Free” member experience!

Skills Required

• Customer Service experience preferred
• High school diploma/GED
• Basic computer proficiency with an eye for accuracy
• Punctuality and reliability
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations

Essential Duties and Responsibilities

• Greet members and guests, always providing exceptional customer service
• Answer phones courteously and assist callers with questions
• Check members in or provide tours to prospective members
• Log amenities
• Communicate updates and events to members and guests
• Respond to member questions and concerns professionally and promptly
• Conduct beverage or merchandise purchases on the point of sale system
• Assist with new membership cards, address changes, and billing questions using POS system
• Maintain cleanliness and orderliness of the front desk area and lobby
• Perform facility cleaning and upkeep, including mopping spills, trash removal, cleaning windows/mirrors, and re-racking weights
• Clean exercise equipment and tanning beds regularly
• Clean and stock restrooms and wet areas

Physical Demands

• Stand and walk continually during shift
• Communicate in person and on the phone regularly
• Lift up to 75 lbs as needed
• Occasionally encounter toxic chemicals during shift

This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.

About Flynn Fitness Group LLC

As the most innovative health club brand in the U.S., Planet Fitness is known for low prices, the Lunk Alarm, and our Judgement Free Zone philosophy, which allows members to relax, get in shape, and have fun without the hard-core attitude of many gyms.

Planet Fitness franchises are independently owned and operated by Flynn Fitness Group in Massachusetts and Georgia. We stay true to our core values: Accountability, Family, Communication, Consistency, Passion, and Having Fun.

Flynn Fitness Mission Statement

Our family thrives on providing a passionate, fun environment with open communication, creating maximum accountability.