Member Services Representative

Flynn Systems Corporation; Atlanta (GA); On-site; USD 28,000 - 35,000; Full time

Job summary

Join a leading fitness company as a Member Services Representative, where you will provide exceptional customer service to members and guests, ensuring an inclusive and energetic environment. Your role will include greeting members, answering queries, managing memberships, and keeping the facility clean. This position offers a fulfilling opportunity to be part of a passionate team that supports healthy lifestyles for all individuals, emphasizing respect and accountability.

Qualifications

• Customer service experience preferred.
• Basic computer proficiency with an eye for accuracy.
• Exceptional customer service skills; able to interact positively and professionally.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Answer phone calls courteously and assist callers.
• Check members in and provide tours to prospective members.

Skills

Customer Service experience

Basic computer proficiency

Punctuality

Reliability

Exceptional customer service skills

Education

High school diploma/GED

Job description

Planet Fitness prides itself on creating a unique environment where anyone – and we mean anyone – can be comfortable. A diverse, Judgement Free Zone where a lasting, active lifestyle can be built. This product is a tool, a means to an end; not a brand name or a mold-maker, but a tool that can be used by anyone. As we evolve and educate ourselves, we will seek to perfect this safe, energetic environment, where everyone feels accepted and respected.

We are searching for a Member Services Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional “Judgement Free” member experience!

Skills Required

• Customer Service experience preferred
• High school diploma/GED
• Basic computer proficiency with an eye for accuracy
• Punctuality and reliability
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations

Essential Duties and Responsibilities

• Greet members and guests, always providing exceptional customer service
• Answer phones courteously and assist callers with a variety of questions
• Check members in or provide a legendary tour to prospective members!
• Log amenities
• Communicate updates and events to members and guests
• Respond to member questions and concerns in a timely and professional manner
• Conduct beverage or merchandise purchases on the point of sale system
• Utilize POS system to assist with new membership cards, change of address, and billing or payment questions
• Keep the front desk area and lobby clean and orderly
• Perform regular facility cleaning and upkeep such as mopping spills, trash removal, cleaning windows and mirrors, and re-racking weights
• Regularly clean exercise equipment and tanning beds
• Maintain restroom and wet area cleanliness and stock supplies

Physical Demands

• Stand and walk continually during shift
• Communicate in person or on the phone throughout shift
• Lift up to 75 lbs occasionally
• Occasionally encounter toxic chemicals during shift

This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

About Flynn Fitness Group LLC

As the most innovative health club brand in the United States, Planet Fitness is known for its low prices, our Lunk Alarm, and most of all, our Judgement Free Zone philosophy, which allows members to relax, get in shape, and have fun without the hard-core, look-at-me attitude prevalent in many gyms.

Planet Fitness is a franchise of fitness centers. The specific clubs supported by this position, located in Massachusetts and Georgia, are independently owned and operated by Flynn Fitness Group. We have built our company on core values including: Accountability, Family, Communication, Consistency, Passion, and Having Fun.

Flynn Fitness mission statement: Our family thrives on providing a passionate, fun environment with open communication between members and staff, creating maximum accountability.