Member Services Representative (Overnight)

Planet Fitness; Union City (GA); On-site; USD 25,000 - 35,000; Full time

Job summary

Planet Fitness is seeking a Member Services Representative to create a comfortable and welcoming environment for all members. This role involves providing exceptional customer service, handling inquiries, and maintaining the cleanliness of the facility. Ideal candidates should possess strong communication skills and a high school diploma or GED, with previous customer service experience preferred.

Qualifications

• Prior customer service experience preferred.
• Ability to interact positively and professionally.
• High school diploma or GED is necessary.

Responsibilities

• Provide exceptional customer service to members and guests.
• Assist callers with questions and check in members.
• Maintain cleanliness of the front desk and lobby area.

Skills

Customer Service

Basic Computer Proficiency

Punctuality

Reliability

Exceptional Customer Service Skills

Education

High school diploma/GED

Job description

Planet Fitness prides itself on creating a unique environment where anyone – and we mean anyone – can be comfortable. A diverse, Judgement Free Zone where a lasting, active lifestyle can be built. This product is a tool, a means to an end; not a brand name or a mold-maker, but a tool that can be used by anyone. As we evolve and educate ourselves, we will seek to perfect this safe, energetic environment, where everyone feels accepted and respected.

We are searching for a Member Services Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional “Judgement Free” member experience!

Skills Required

• Customer Service experience preferred
• High school diploma/GED
• Basic computer proficiency with an eye for accuracy
• Punctuality and reliability
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations

Essential Duties and Responsibilities

• Greet members and guests, always providing exceptional customer service
• Answer phones courteously and assist callers with a variety of questions
• Check members in or provide a tour to prospective members
• Log amenities
• Communicate updates and events to members and guests
• Respond to member questions and concerns professionally and promptly
• Conduct beverage or merchandise purchases on the point of sale system
• Utilize POS system for membership cards, address changes, and billing questions
• Maintain cleanliness and orderliness of the front desk area and lobby
• Perform regular facility cleaning, including mopping spills, trash removal, cleaning windows/mirrors, and re-racking weights
• Clean exercise equipment and tanning beds regularly
• Clean and stock restrooms and wet areas regularly

Physical Demands

• Stand and walk continuously during shifts
• Communicate verbally in person and on the phone
• Lift up to 75 lbs as needed
• Occasionally encounter toxic chemicals during shifts

This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

About Flynn Fitness Group LLC

Planet Fitness is known for its low prices, the Lunk Alarm, and its Judgement Free Zone philosophy, allowing members to relax, get in shape, and have fun without a hard-core attitude.

Planet Fitness franchisees, including Flynn Fitness Group in Massachusetts and Georgia, are independently owned and operated. Our core values include: Accountability, Family, Communication, Consistency, Passion, and Having Fun.

Flynn Fitness mission statement: Our family thrives on providing a passionate, fun environment with open communication, fostering maximum accountability.