Member Services Representative

Planet Fitness; Fayetteville (GA); On-site; USD 25,000 - 35,000; Full time

Job summary

Join Planet Fitness as a Member Services Representative and create a welcoming environment for members in Fayetteville, GA. Your role will involve providing exceptional customer service, assisting with member inquiries, and maintaining a clean and orderly front desk area. Ideal candidates possess strong customer service skills and a friendly demeanor, contributing to our Judgement Free Zone philosophy.

Qualifications

• Customer service experience preferred.
• Ability to lift up to 75 lbs.

Responsibilities

• Greet members and provide exceptional customer service.
• Answer phones and assist callers with questions.
• Maintain cleanliness of front desk and lobby area.

Skills

Customer Service

Basic Computer Proficiency

Punctuality

Reliability

Positive Interaction

Education

High School Diploma/GED

Job description

Planet Fitness prides itself on creating a unique environment where anyone – and we mean anyone – can be comfortable. A diverse, Judgement Free Zone where a lasting, active lifestyle can be built. This product is a tool, a means to an end; not a brand name or a mold-maker, but a tool that can be used by anyone. As we evolve and educate ourselves, we will seek to perfect this safe, energetic environment, where everyone feels accepted and respected.

We are searching for aMember Services Representativeto join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional “Judgement Free” member experience!

Skills Required

• Customer Service experience preferred
• High school diploma/GED
• Basic computer proficiency with an eye for accuracy
• Punctuality and reliability
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations

Essential Duties and Responsibilities

• Greet members and guests, always providing exceptional customer service
• Answer phones courteously and assist callers with a variety of questions
• Check members in or provide a legendary tour to prospective members!
• Log amenities
• Communicate updates and events to members and guests
• Respond to member questions and concerns in a timely and professional manner
• Conduct beverage or merchandise purchases on the point of sale system
• Utilize POS system to assist with new membership cards, change of address and billing or payment questions
• Go above and beyond to keep the front desk area and lobby clean and orderly
• Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights
• Regular cleaning of all exercise equipment and tanning beds
• Regular restroom and wet area cleaning and stocking

Physical Demands

• Continual standing and walking during shift
• Continual talking in person or on the phone during shift
• Must be able to lift up to 75 lbs
• Will occasionally encounter toxic chemicals during shift

This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics

About Flynn Fitness Group LLC

As the most innovative health club brand in the United States, Planet Fitness is known for a lot of things – our absurdly low prices, our Lunk Alarm, and most of all perhaps, for our Judgement Free Zone philosophy, which means members can relax, get in shape, and have fun without being subjected to the hard-core, look-at-me attitude that exists in too many gyms.

Planet Fitness is a franchise of fitness centers.The particular Planet Fitness health clubs to which this position supports, located in Massachusetts and Georgia, are independently owned and operated by Flynn Fitness Group. As an independent franchise we have built our company by staying true to our core values. Those values include: Accountability, Family, Communication, Consistency, Passion and Having Fun.

Flynn Fitness mission statement: Our family thrives on providing a passionate, fun environment that consistently has an open line of communication between members and staff which ultimately creates maximum accountability.