Member Services Representative

Revere Medical; Westwood (MA); Remote; USD 40,000 - 60,000; Full time

Job summary

Revere Medical is seeking a patient care coordinator who thrives on helping individuals navigate their treatment plans. The role includes managing call center inquiries, scheduling appointments, and ensuring effective communication across healthcare teams, all while supporting patient outcomes in a remote capacity for candidates in Massachusetts and Texas.

Benefits

Medical coverage with discounts

Dental and Vision

HSA with company contribution

Retirement plans

Life and Disability Insurance

Qualifications

• Knowledge of healthcare, medical terminology, and insurance products required.
• Ability to communicate effectively in a concise manner.
• Comfortable working remotely with EST hours.

Responsibilities

• Answer patient telephone calls and obtain necessary information.
• Coordinate patient care, including scheduling and confirming appointments.
• Document accurate information in the practice EMR system.

Skills

Effective Communication

Organizational Skills

Time Management

Job description

About Revere Medical

At Revere Medical we promise to provide care you can trust, outcomes you deserve, and a future you can count on. We are guided by our steadfast commitment to improving patient outcomes by empowering providers to deliver exceptional care needed to forge stronger, healthier communities. We are the leader in delivering patient-centered, provider led services that improve patient outcomes and strengthen communities.

Is this you?

• Are you motivated by helping people?
• Do you like guiding people through the entirety of their treatment plan?
• Are you committed to improving patient outcomes?
• Would you like to put your excellent communication skills to good use?
  
  

What You Will Do

• Answer patient telephone calls coming into the Primary Care Call Center and obtain necessary information from the patient to process the call.
• Have knowledge of each practice and providers schedule and scheduling preferences.
• Interact with Practice staff and providers to communicate and work cooperatively regarding all aspects patient care and coordination including:
• Establishing pre-visit planning protocols and determining insurance eligibility.
• Scheduling and confirming appointments.
• Timely, effective, and accurate information notated in the practice EMR system.
• Communicating with patients about after care plan.
• Act in a professional manner and treat patients, co-workers, and leadership with respect always.
  

Required

• Knowledge of health care and or related products, medical terminology, insurance products, and coordination of benefits
• Ability to communicate with others effectively in a concise manner.
• Organizational, time management skills
• Must work EST hours
• Comfortable working remotely (preference going to applicants in MA & TX)
  
  

Why Revere Medical

Revere Medical gives new life to clinics in need of tools resources, and support so they can start delivering the personalized care their communities deserve. We’re committed in supporting our employees by offering competitive benefits that contribute to your overall well-being.

Benefits Offered

Medical coverage (with discounts for using services through Revere), Dental, Vision, HSA with company contribution, Retirement plans, Life and Disability Insurance and much more!

Revere Medical does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, national origin, age, physical or mental disability, pregnancy, childbirth or related medical conditions, military service obligations, citizenship, sexual orientation, genetic information, or any other characteristic protected by applicable local, state, or federal law.