Member Services Representative

Flynn Systems Corporation; Decatur (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

Flynn Systems Corporation is seeking a Member Services Representative to deliver exceptional customer service in a unique Judgement Free environment. You will greet members, manage check-ins, assist with inquiries, and ensure cleanliness, all while promoting a positive experience. The role demands excellent communication skills, reliability, and a high school diploma or equivalent.

Qualifications

• Preferred customer service experience.
• High school diploma or GED required.
• Basic computer skills with an eye for accuracy.

Responsibilities

• Greet members and guests, providing exceptional service.
• Manage check-ins and conduct tours for prospective members.
• Maintain cleanliness of front desk and lobby areas.

Skills

Customer Service

Basic Computer Proficiency

Punctuality

Professional Interaction

Education

High School Diploma/GED

Job description

Planet Fitness prides itself on creating a unique environment where anyone – and we mean anyone – can be comfortable. A diverse, Judgement Free Zone where a lasting, active lifestyle can be built. This product is a tool, a means to an end; not a brand name or a mold-maker, but a tool that can be used by anyone. As we evolve and educate ourselves, we will seek to perfect this safe, energetic environment, where everyone feels accepted and respected.

We are searching for a Member Services Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional “Judgement Free” member experience!

Skills Required

• Customer Service experience preferred
• High school diploma/GED
• Basic computer proficiency with an eye for accuracy
• Punctuality and reliability
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations

Essential Duties and Responsibilities

• Greet members and guests, always providing exceptional customer service
• Answer phones courteously and assist callers with a variety of questions
• Check members in or provide a tour to prospective members!
• Log amenities
• Communicate updates and events to members and guests
• Respond to member questions and concerns professionally and promptly
• Conduct beverage or merchandise purchases on the point of sale system
• Utilize POS system for new membership cards, address changes, and billing questions
• Maintain a clean and orderly front desk area and lobby
• Perform regular facility cleaning, including mopping spills, trash removal, cleaning windows and mirrors, and re-racking weights
• Clean exercise equipment and tanning beds regularly
• Clean and stock restrooms and wet areas frequently

Physical Demands

• Stand and walk continually during shift
• Speak frequently in person and on the phone
• Lift up to 75 lbs occasionally
• May encounter toxic chemicals during shift

This company is an equal opportunity employer. We evaluate qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.

About Flynn Fitness Group LLC

As the most innovative health club brand in the U.S., Planet Fitness is known for low prices, the Lunk Alarm, and our Judgement Free Zone philosophy—where members can relax, get in shape, and have fun without the hard-core attitude of many gyms.

Planet Fitness franchises are independently owned and operated by Flynn Fitness Group in Massachusetts and Georgia. Our core values include: Accountability, Family, Communication, Consistency, Passion, and Having Fun.

Flynn Fitness mission statement: Our family thrives on providing a passionate, fun environment with open communication between members and staff, creating maximum accountability.