Member Services Representative

Planet Fitness - Cambridge Fitness; Cleveland (OH); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Vision insurance

401(k)

Dental insurance

Employee discounts

Free food & snacks

Job summary

Planet Fitness is hiring a Team Member to create a positive member experience by delivering superior customer service at the front desk. You will greet guests, assist with sign-ups, tours, and account updates while upholding cleanliness and a friendly atmosphere.

The role emphasizes a positive attitude, reliability, and the ability to empathize and solve problems for members. Benefits include health and vision insurance, 401(k), and employee discounts.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability a must.
• Strong customer service skills with members and staff.
• Ability to listen, empathize and solve problems diplomatically.
• Must be 18 years or older and have HS diploma or GED.

Responsibilities

• Greet members, prospective members, and guests, delivering exceptional customer service.
• Handle front desk activities including greeting, check-ins, and phone inquiries.
• Sign up new members and give tours to prospective members.
• Facilitate updates to member accounts as needed.
• Respond to questions and concerns promptly and professionally; escalate when necessary.
• Maintain cleanliness and neatness of the club.

Skills

Customer service

Basic computer proficiency

Positive attitude

Punctuality

Empathy & problem solving

Diplomacy

Active listening

Education

High School diploma/GED equivalent

Job description

Planet Fitness Careers

Team Member

Are you somebody that would love to work in a fun, positive, and energetic work environment? Do you like personal development? Do you want to better yourself? Is growing yourself each day important to you?

Then this is the job for you. We take pride in providing a unique culture that truly cares about our people! We will give you the tools for success in and out of Planet Fitness!

Benefits:

• Free uniforms
• Health insurance
• Vision insurance
• 401(k)
• Dental insurance
• Employee discounts
• Free food & snacks

Role Summary

The Team Member will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Team Member Benefits

• Free black card membership
• Mentorship
• Opportunities for advancement
• Ongoing leadership training
• Full time employee health insurance

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.