Member Services Representative

Talentify; Kennesaw (GA); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Planet Fitness Black Card membership

Free uniforms

Flexible schedule

Bonus based on performance

Job summary

Planet Fitness in Kennesaw, GA is seeking a Member Services Representative to create a positive member experience by delivering exceptional customer service to members, prospective members and guests at the front desk.

You will greet and assist, answer phones, check members in, sign up new members, give tours, process updates to accounts, and address questions with professionalism; maintain club cleanliness and a friendly, welcoming atmosphere.

Qualifications

• Customer service experience preferred.
• Basic computer skills required.
• Passion for fitness and health.
• Upbeat, positive attitude and reliability.
• Punctual and dependable, 18+.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk activities including answering phones, member check-in, New member sign-up, and tours.
• Facilitate needed updates to member accounts.
• Respond to member questions and concerns in a timely, professional manner; escalate as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Skills

Customer service

Computer skills

Positive attitude

Strong communication

Punctuality

Empathy

Diplomacy

Age 18+

Job description

Benefits:

• Complimentary Planet Fitness Black Card® membership
• Free uniforms
• Flexible schedule
• Bonus based on performance

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.