Member Services Representative

Planet Fitness; Topeka (KS); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Training & development

Vision insurance

Wellness resources

Job summary

Planet Fitness is seeking a Member Services Representative in Topeka, KS. The role centers on delivering exceptional customer service to members and guests, handling front desk duties, and guiding prospective members through tours to showcase facilities.

Responsibilities include greeting visitors, answering questions, processing sign-ups, updating member records, and maintaining a clean club environment. A positive attitude, reliability, and strong listening skills are essential.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Must be 18 years of age or older.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including: Answer phones and assist callers with a variety of questions.
• Check members into the system and assist with new member sign-up.
• Take prospective members on tours and showcase club features.
• Facilitate needed updates to members' accounts.
• Respond to member questions and concerns in a timely, professional manner and escalate when needed.
• Assist in maintaining the neatness and cleanliness of the club.

Skills

Customer service

Communication

Punctuality

Positive attitude

Empathy

Education

High School diploma/GED

Job description

Benefits:

• 401(k) matching
• Dental insurance
• Training & development
• Vision insurance
• Wellness resources

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.