Member Services Representative - Second Shift 2 pm to 10 pm

Cambridge Fitness, LLC; Mentor (OH); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Free Black Card

Mentorship

Advancement opportunities

Leadership training

Health insurance

Job summary

Planet Fitness Careers is seeking a Team Member in Mentor, OH to create a positive member experience through superior customer service. You will greet members and guests, help with sign-ups, tours, and inquiries, while maintaining a clean, welcoming club environment and handling daily front-desk tasks.

The role emphasizes a friendly, energetic attitude, reliability, and strong communication with members and staff to support a best-in-class fitness experience.

Qualifications

• Customer service background preferred or required.
• Basic computer proficiency/typing skills.
• Interest in fitness and health to support member experience.
• Upbeat and positive attitude.
• Punctuality and reliability.
• Strong customer service and interpersonal skills.
• Active listening and problem-solving abilities.
• Diplomacy in interactions and professional language.

Responsibilities

• Greet members, prospective members and guests and provide exceptional service.
• Maintain the club’s neatness and cleanliness.
• Handle front desk activities: answer phones, assist callers and questions.
• Check members into the system and sign up new members.
• Give tours to prospective members and discuss membership options.
• Update member accounts as needed and resolve questions promptly.

Skills

Customer service

Computer literacy

Communication

Punctuality

Positive attitude

Listening

Diplomacy

Education

High School diploma or GED

Job description

Planet Fitness Careers

Team Member

Are you somebody that would love to work in a fun, positive, and energetic work environment? Do you like personal development? Do you want to better yourself? Is growing yourself each day important to you?

Then this is the job for you. We take pride in providing a unique culture that truly cares about our people! We will give you the tools for success in and out of Planet Fitness!

Role Summary

The Team Member will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Maintain the neatness and cleanliness of the club.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Team Member Benefits

• Free black card membership
• Mentorship
• Opportunities for advancement
• Ongoing leadership training
• Full time employee health insurance

Physical Demands

• Continuous standing and walking during shift.
• Continuous talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.