Member Services Representative

Talentify; Lansing (MI); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Full time employee health insurance

Free black card membership

Mentorship

Opportunities for advancement

Ongoing leadership training

Job summary

Planet Fitness is seeking a Team Member to deliver a positive member experience through friendly service at the front desk. You will greet members, assist with sign-ups and tours, and help keep the club clean and welcoming.

Responsibilities include updating member accounts, answering questions, and escalating issues to supervision as needed. A passion for fitness, reliability, and strong communication are essential for success.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• Passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service, professional interactions.
• Strong listening, empathy and problem solving.
• Diplomacy in all interactions.
• High School diploma or GED required.
• Must be 18 years of age or older.

Responsibilities

• Greet members, prospective members and guests with exceptional service.
• Handle front desk activities: answer phones and assist callers.
• Check members into the system and assist with sign-ups.
• Take prospective members on tours.
• Facilitate updates to member accounts.
• Respond to questions and concerns; escalate as needed.
• Help maintain the club’s neatness and cleanliness.

Skills

Customer service

Communication

Punctuality

Empathy

Problem solving

Diplomacy

Positive attitude

Education

High School diploma / GED

Job description

Planet Fitness Careers

Team Member

Are you somebody that would love to work in a fun, positive, and energetic work environment? Do you like personal development? Do you want to better yourself? Is growing yourself each day important to you?

Then this is the job for you. We take pride in providing a unique culture that truly cares about our people! We will give you the tools for success in and out of Planet Fitness!

Role Summary

The Team Member will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Team Member Benefits

• Free black card membership
• Mentorship
• Opportunities for advancement
• Ongoing leadership training
• Full time employee health insurance

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.