Member Services Representative Opener

Cambridge Fitness, LLC; Lansing (MI); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Free black card membership

Mentorship

Opportunities for advancement

Ongoing leadership training

Full time employee health insurance

Job summary

Planet Fitness is hiring a Team Member to create a positive member experience by delivering a superior level of customer service to members, prospective members and guests, in a fun and energetic environment.

You will greet guests, handle front desk duties including phones, member check-ins, new member sign-ups and tours, keep the club clean, and support updates to member accounts while collaborating with management.

Qualifications

• Customer service experience preferred.
• Basic computer skills required.
• Interest in fitness and helping others.
• Upbeat, positive, and reliable.
• Punctuality and reliability a must.
• Strong communication and listening skills.
• Demonstrate diplomacy in all interactions.
• 18+ years old and eligible to work in the U.S.

Responsibilities

• Greet members and guests, delivering exceptional service.
• Handle front desk duties including phones and check-ins.
• Sign up new members and give tours to prospective members.
• Update member accounts as needed.
• Address questions promptly and escalate when needed.
• Maintain cleanliness and organization of the club.

Skills

Customer service

Basic computer skills

Fitness passion

Positive attitude

Punctuality

Empathy

Diplomacy

Education

High school diploma or GED

Job description

Planet Fitness Careers

Benefits:

• Opportunity for advancement
• Flexible schedule
• Free food & snacks

Team Member

Are you somebody that would love to work in a fun, positive, and energetic work environment? Do you like personal development? Do you want to better yourself? Is growing yourself each day important to you?

Then this is the job for you. We take pride in providing a unique culture that truly cares about our people! We will give you the tools for success in and out of Planet Fitness!

Role Summary

The Team Member will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Team Member Benefits

• Free black card membership
• Mentorship
• Opportunities for advancement
• Ongoing leadership training
• Full time employee health insurance

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.