Member Services Representative

Planet Fitness - Cambridge Fitness; Lansing (MI); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

Free black card membership

Mentorship

Opportunities for advancement

Ongoing leadership training

Full time employee health insurance

Job summary

A leading fitness center is seeking a Team Member who will create a positive experience for members and guests. The role requires exceptional customer service skills, basic computer proficiency, and a passion for fitness. The ideal candidate will be friendly, reliable, and able to handle various front desk activities. This position offers benefits like free membership, mentorship, and health insurance, promoting personal growth and team success.

Qualifications

• Customer service background preferred.
• Must be 18 years of age or older.
• Punctuality and reliability is a must.
• Upbeat and positive attitude.
• Punctuality and reliability essential.

Responsibilities

• Greet members and guests with exceptional service.
• Handle front desk activities like checking in members and answering phones.
• Respond to member questions in a timely manner.
• Take prospective members on tours and facilitate sign-ups.
• Update member accounts and respond promptly to questions or concerns.
• Maintain the neatness and cleanliness of the club.

Skills

Customer service skills

Basic computer proficiency

Active listening

Problem-solving

Positive attitude

Education

High School diploma/GED equivalent

Job description

Benefits:

• Company parties
• Free food & snacks
• Free uniforms

Team Member

Are you somebody that would love to work in a fun, positive, and energetic work environment? Do you like personal development? Do you want to better yourself? Is growing yourself each day important to you?

Then this is the job for you. We take pride in providing a unique culture that truly cares about our people! We will give you the tools for success in and out of Planet Fitness!

Role Summary

The Team Member will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Team Member Benefits

• Free black card membership
• Mentorship
• Opportunities for advancement
• Ongoing leadership training
• Full time employee health insurance

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.