Member Services Representative

Talentify; Mayfield Heights (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free black card membership

Mentorship

Opportunities for advancement

Ongoing leadership training

Full time employee health insurance

Job summary

Planet Fitness is hiring a Team Member in Mayfield Heights, OH. You will create a positive member experience with superior service to members, guests and prospective members.

The role includes greeting customers, managing front desk tasks, signing up new members and giving tours, while maintaining a clean, welcoming club environment. The company emphasizes a fun, supportive culture and opportunities for advancement.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• Passion for fitness and health.
• Upbeat and positive attitude; reliable and punctual.
• Exceptional customer service skills; professional and friendly with members and coworkers.
• Strong listening skills and ability to empathize and solve problems.
• Diplomacy in all interactions and appropriate language.
• Must be 18 years or older; HS diploma or equivalent required.

Responsibilities

• Greet members, prospective members and guests with exceptional service.
• Handle front desk duties: answer phones, assist callers, check-in members, sign up new members, give tours.
• Update member accounts as needed.
• Respond to questions and concerns promptly; escalate to management when needed.
• Help maintain club cleanliness and overall tidiness.

Skills

Customer service

Basic computer proficiency

Passion for fitness

Upbeat attitude

Punctuality

Exceptional service

Active listening

Diplomacy

Education

High School diploma/GED

Job description

Benefits:

• 401(k)
• 401(k) matching
• Company parties
• Dental insurance
• Employee discounts
• Flexible schedule
• Free food & snacks
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources
• Bonus based on performance
• Tuition assistance

Planet Fitness Careers

Team Member

Are you somebody that would love to work in a fun, positive, and energetic work environment? Do you like personal development? Do you want to better yourself? Is growing yourself each day important to you?

Then this is the job for you. We take pride in providing a unique culture that truly cares about our people! We will give you the tools for success in and out of Planet Fitness!

Role Summary

The Team Member will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member's accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Team Member Benefits

• Free black card membership
• Mentorship
• Opportunities for advancement
• Ongoing leadership training
• Full time employee health insurance

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.