Member Services Representative

Planet Fitness - Eclipse Fitness Group; Town "n" Country (FL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Bonus based on performance

Free uniforms

Health insurance

Job summary

Planet Fitness - Eclipse Fitness Group is seeking a Member Services Representative in Town 'n' Country, Florida. This role is vital for creating an outstanding member experience through excellent customer service to all members and guests. The ideal candidate will possess an upbeat attitude, customer service background, and a passion for fitness. Duties include member check-ins, answering queries, and maintaining club cleanliness.

Join a team where you can positively influence the member experience while enjoying benefits like health insurance and bonus potential.

Qualifications

• Customer service background preferred.
• Must be 18 years of age or older.
• Punctuality and reliability is a must.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle front desk activities including answering phones.
• Check members into the system and assist with sign-up.
• Respond to member questions in a professional manner.
• Assist in maintaining cleanliness of the club.

Skills

Customer service background

Basic computer proficiency

Passion for fitness and health

Upbeat and positive attitude

Exceptional customer service skills

Strong listening and problem-solving skills

Diplomatic communication

Education

High School diploma/GED equivalent

Job description

Benefits:

• Bonus based on performance
• Free uniforms
• Health insurance

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the nearness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.