Member Services Rep — Onsite Gym, Great Benefits

Planet Fitness - Fitton Clubs; Athens (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

PTO – Paid Time Off

Free Black Card Membership

401(K) and Roth Retirement Savings

Healthcare and Dependent Care FSA

STD, LTD, Term Life Insurance

Job summary

Planet Fitness seeks a Member Services Rep to deliver top-tier customer service at the front desk. This full-time day position requires on-site presence and offers growth opportunities within a welcoming, judgement-free environment.

Responsibilities include assisting members with sign-ups, answering questions, handling payments, and maintaining a clean, friendly club atmosphere. Bilingual English/Spanish is encouraged.

Qualifications

• Must be 18 year of age or older.
• Ability to work onsite; this is not a remote position.
• Upbeat, professional and positive attitude with a strong work ethic.
• Reliable, punctual and dependable.
• Professional, respectful, and solutions-oriented in member interactions.
• Commitment to cleanliness and creating a positive member experience.
• Ability to learn and apply company cleaning practices, policies, and procedures.
• Ability to read and follow verbal and written instructions.
• Obtain and maintain CPR/AED Certification within required timeframes.
• Obtain Tanning Certification within company required timeframes.

Responsibilities

• Greet members and guests in a friendly, professional manner.
• Provide information about memberships and amenities; assist tours and sign-ups.
• Process memberships, cancellations and payments accurately.
• Answer phones professionally and handle inquiries promptly.
• Maintain cleanliness and safety throughout the club.
• Follow opening and closing procedures as assigned.

Skills

Customer service

Onsite work

Positive attitude

Punctual

Bilingual English/Spanish encouraged

Education

High school diploma or equivalent

Job description

Planet Fitness seeks a Member Services Rep to deliver top-tier customer service at the front desk. This full-time day position requires on-site presence and offers growth opportunities within a welcoming, judgement-free environment.

Responsibilities include assisting members with sign-ups, answering questions, handling payments, and maintaining a clean, friendly club atmosphere. Bilingual English/Spanish is encouraged.