Member Services Specialist — Onsite Gym, Great Benefits

First National Bankers Bank; Cranberry Township (Butler County); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Health insurance

PTO – Paid Time Off

401(K) and Roth Plans

Dental insurance

Free Black Card Membership

Training & development

Wellness resources

Job summary

Planet Fitness is seeking a motivated Member Services Representative to join our team. This full-time, on-site role handles member inquiries, sign-ups, and payments while delivering a high-energy, friendly experience in a clean, welcoming environment.

Bilingual English/Spanish is encouraged, and CPR/AED plus tanning certifications are required within specified timeframes. The MSR serves as the first point of contact and helps maintain a Judgement Free Zone® culture, ensuring smooth front desk

Qualifications

• Must be 18 years of age or older.
• Ability to work onsite; this is not a remote position.
• Positive attitude and strong work ethic; dependable.
• Professional, respectful, and solutions‑oriented in interactions.
• Commitment to cleanliness and positive member experience.
• Ability to follow cleaning practices and procedures.
• CPR/AED Certification to be obtained within required timeframes.
• Tanning Certification to be obtained within required timeframes.

Responsibilities

• Greet members, prospective members and guests in a friendly, professional manner.
• Provide information about memberships and amenities; assist tours and sign-ups.
• Process new memberships, cancellations and payments; manage inquiries and billing questions.
• Maintain front desk operations and follow opening/closing procedures.
• Keep club clean and safe; ensure equipment is properly returned and stored.

Skills

Onsite work

Customer service

Bilingual English/Spanish

CPR/AED Certification

Tanning Certification

Education

High school diploma or equivalent

Tools

POS system

Job description

Planet Fitness is seeking a motivated Member Services Representative to join our team. This full-time, on-site role handles member inquiries, sign-ups, and payments while delivering a high-energy, friendly experience in a clean, welcoming environment.

Bilingual English/Spanish is encouraged, and CPR/AED plus tanning certifications are required within specified timeframes. The MSR serves as the first point of contact and helps maintain a Judgement Free Zone® culture, ensuring smooth front desk