Member Services Associate — Onsite (Bilingual)

Planet Fitness; New Philadelphia (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

401(k)

401(k) matching

Dental insurance

Job summary

Planet Fitness is seeking a motivated Member Services Representative to join our team. You will deliver friendly, professional customer service to members and guests, assist with memberships and payments, and help maintain a clean, welcoming club environment that embodies the Judgement Free Zone culture.

The role emphasizes on-site presence, training and development, and opportunities for advancement within a fast-paced fitness environment. Bilingual English/Spanish is encouraged.

Qualifications

• Must be 18 years or older.
• On-site work only; this is not a remote position.
• Bilingual English/Spanish is encouraged to apply.
• Must obtain CPR/AED Certification within required timeframes.
• Must obtain Tanning Certification within required timeframes.

Responsibilities

• Greet members, prospective members and guests in a friendly, professional manner.
• Provide information about Planet Fitness memberships and amenities.
• Assist with tours, sign-ups, and processing new memberships and payments.
• Answer phones professionally and efficiently; handle inquiries and billing questions.
• Maintain cleanliness and order throughout the club and assist with opening/closing procedures.

Skills

Customer service

Bilingual English/Spanish

Professional demeanor

Education

High school diploma or equivalent

Job description

Planet Fitness is seeking a motivated Member Services Representative to join our team. You will deliver friendly, professional customer service to members and guests, assist with memberships and payments, and help maintain a clean, welcoming club environment that embodies the Judgement Free Zone culture.

The role emphasizes on-site presence, training and development, and opportunities for advancement within a fast-paced fitness environment. Bilingual English/Spanish is encouraged.