Member Services Pro - Part-Time Front Desk

YMCA of Metropolitan Fort Worth; Fort Worth (TX); On-site; USD 17,000 - 22,000; Part time

Job summary

The YMCA of Metropolitan Fort Worth invites applications for a Member Service Representative at the Benbrook branch. This front desk role focuses on welcoming members, answering inquiries, processing memberships, and supporting daily operations to deliver a positive guest experience.

Ideal candidates are customer-focused, possess strong communication skills, and can multitask in a fast-paced environment. Part-time schedule includes weekday evenings (5-10pm) and weekend daytime shifts, with

Qualifications

• Must be minimum 16yrs of age.
• CPR, First Aid, and AED certification preferred (or willingness to obtain within the first 30 days of employment).
• Previous customer service experience preferred.
• Experience working in a community-focused organization or membership-based facility preferred.

Responsibilities

• Greet and welcome members, guests, and visitors in a friendly and professional manner.
• Provide information about YMCA programs, services, and membership options.
• Assist members with inquiries, registration, and resolving issues.
• Promote YMCA membership benefits and programs to prospective members.
• Conduct membership tours.
• Assist with membership sales and renewals.
• Process membership applications, cancellations, and changes.
• Handle transactions, including membership fees and program payments.
• Maintain accurate notes, records and member information in the database.
• Ensure the front desk area is clean, organized, and welcoming.
• Monitor access to the facility, ensuring that only authorized members and guests enter.
• Enforce safety guidelines and implement risk management procedures according to training.
• Report any maintenance or safety concerns to the appropriate staff.
• Work collaboratively with other YMCA staff to support overall member experience.
• Participate in staff meetings and contribute to improving member services.
• Assist with special events and community outreach as needed.

Skills

Customer service

Communication

Multitasking

Computer skills

Job description

The YMCA of Metropolitan Fort Worth invites applications for a Member Service Representative at the Benbrook branch. This front desk role focuses on welcoming members, answering inquiries, processing memberships, and supporting daily operations to deliver a positive guest experience.

Ideal candidates are customer-focused, possess strong communication skills, and can multitask in a fast-paced environment. Part-time schedule includes weekday evenings (5-10pm) and weekend daytime shifts, with