Customer Experience Specialist - Evening Shift + $1 Premium

EPIC Fitness Group dba Planet Fitness; Kentwood (MI); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

401(k) with employer match

Profit sharing program

FREE Black Card Membership

Set Schedule

Premium for night shift

Job summary

Planet Fitness seeks a Customer Service Representative to greet members, answer questions, sign up new members, and ensure a welcoming, judgment-free environment.

You will perform front desk duties, assist with tours, process sign-ups, log amenities, handle billing updates, and maintain a clean facility.

This position offers a set schedule, night-shift premium, and benefits including medical, dental and vision insurance, 401(k) matching, and a free Black Card membership.

Responsibilities

• The customer service representative will greet members and guests, providing exceptional customer service and making members feel welcome.
• Answer phones in a friendly manner and assist callers with questions.
• The customer service representative will check in members, provide tours of the club and sign up new members, log amenities and communicate updates and billing issues to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Regular cleaning of entire facility, bathrooms, equipment, front desk area and amenities.

Job description

Planet Fitness seeks a Customer Service Representative to greet members, answer questions, sign up new members, and ensure a welcoming, judgment-free environment.

You will perform front desk duties, assist with tours, process sign-ups, log amenities, handle billing updates, and maintain a clean facility.

This position offers a set schedule, night-shift premium, and benefits including medical, dental and vision insurance, 401(k) matching, and a free Black Card membership.