Member Experience Specialist (Night Shift) | Great Benefits

EPIC Fitness Group dba Planet Fitness; West Bloomfield Charter Township (MI); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Growth opportunities

Set schedule

Health insurance

Dental & Vision coverage

Referral bonus

Premium for night shift

Black Card membership

401(k) match

Profit sharing

Positive work environment

EAP

Job summary

Planet Fitness is seeking a Customer Service Representative to join our team. You will greet members and guests, deliver a superior member experience, handle inquiries, check in members, provide tours, and assist with sign-ups.

This role focuses on friendly, professional service, assisting with billing questions, maintaining a clean facility, and supporting a dynamic gym environment with a collaborative team.

Qualifications

• Greet members and guests, provide exceptional customer service and help them feel welcomed.
• Answer phones in a friendly manner and assist callers with questions.
• Check in members, provide tours, sign up new members, log amenities, communicate updates and billing issues.

Responsibilities

• Greet members and guests, providing exceptional customer service and making members feel welcomed.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check in members, provide tours of the club and sign up new members, log amenities and communicate updates and billing issues to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Regular cleaning of entire facility, bathrooms, equipment, front desk area and amenities.

Job description

Planet Fitness is seeking a Customer Service Representative to join our team. You will greet members and guests, deliver a superior member experience, handle inquiries, check in members, provide tours, and assist with sign-ups.

This role focuses on friendly, professional service, assisting with billing questions, maintaining a clean facility, and supporting a dynamic gym environment with a collaborative team.