Member Experience Pro - Flexible Schedule & Free Membership

Planet Fitness; Fremont (NE); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

Free uniforms

Advancement opportunities

Paid time off

Training & development

Employee discounts

Flexible schedule

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Job summary

Planet Fitness is seeking a Customer Service Representative to support new member sales and deliver a superior member experience. You will work at the club front desk and assist members, guests, and prospective members, ensuring a positive atmosphere and efficient check-ins.

The role emphasizes strong customer service, clear communication, and the ability to handle inquiries while maintaining club cleanliness and a welcoming environment.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members and provide a great customer experience.
• Answer phone calls and assist with questions or concerns.
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member accounts.
• Facilitate member services issues and escalate when needed.
• Help maintain the neatness/cleanliness of the club.

Skills

Strong customer service skills

Basic computer proficiency

Honesty and good work ethic

Job description

Planet Fitness is seeking a Customer Service Representative to support new member sales and deliver a superior member experience. You will work at the club front desk and assist members, guests, and prospective members, ensuring a positive atmosphere and efficient check-ins.

The role emphasizes strong customer service, clear communication, and the ability to handle inquiries while maintaining club cleanliness and a welcoming environment.