Member Experience Specialist - Gym Front Desk

TG3 Enterprises | Planet Fitness; United States; On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

PTO – Paid Time Off

Free Black Card Membership

401(K) and Roth Plans

Flexible Spending Accounts

Job summary

Planet Fitness is seeking a Member Services Representative to deliver superior member service, handle inquiries, and process memberships in a friendly, Judgement Free Zone environment.

The role requires on-site work, CPR/AED certification and tanning certification within specified timeframes, and bilingual English/Spanish are encouraged; the MSR will greet members, assist tours, and help maintain a clean, welcoming club atmosphere.

Qualifications

• Must be 18 years or older.
• On-site work, not remote.
• CPR/AED Certification within required timeframes.
• Tanning Certification within required timeframes.

Responsibilities

• Greet members and guests in a friendly, professional manner.
• Assist members with account inquiries, changes, and billing questions.
• Provide information about memberships and promotions, tours and sign-ups.
• Maintain club cleanliness and assist with front desk operations.

Skills

Customer service

Communication

Bilingual English/Spanish

Teamwork

Education

High school diploma or equivalent

Tools

POS system

Job description

Planet Fitness is seeking a Member Services Representative to deliver superior member service, handle inquiries, and process memberships in a friendly, Judgement Free Zone environment.

The role requires on-site work, CPR/AED certification and tanning certification within specified timeframes, and bilingual English/Spanish are encouraged; the MSR will greet members, assist tours, and help maintain a clean, welcoming club atmosphere.