Member Services Pro - Front Desk & Fitness Concierge

Crunch Fitness - Undefeated Tribe; Kyle (TX); Sur place; USD 17 000 - 22 000; Plein temps

Avantages offerts par ce poste

PTO

Subsidized health insurance coverage (

Basic Life and AD&D

HSA

Short-term disability

Free gym membership

Résumé du poste

Crunch Fitness - Undefeated Tribe is hiring a Member Services Representative in Kyle, TX. You will deliver exceptional customer service at the front desk, assist with membership sales, check-ins, and program promotions, and help create a welcoming club environment.

The role emphasizes friendly communication, reliable event support, and maintaining a clean, organized lobby to ensure every member’s experience aligns with Crunch standards.

Qualifications

• Experience in a service-oriented role is preferred.
• Strong customer service orientation and communication skills required.
• CPR/AED certification is required (can be obtained within 30 days of hire).

Responsabilités

• Greets all members & guests with a smile and enthusiasm, including consistently demonstrating the dials of member engagement as part of the Crunch SLA process
• Assists with membership, retail and tanning product sales
• Promotes membership privileges including tanning, group fitness, small group training and childcare
• Delivers on new member enrollment expectations, including guest conversion, Peaks %, ACH %, and CrunchOne Kickoff standards
• Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert
• Answers phones in a courteous, helpful, professional manner
• Communicates special events to members and guests
• Facilitates all member requests or forwards to a manager
• Maintains a professional and courteous disposition
• Is an expert in all club facility, services, programs and schedules/hours of operation
• Maintains a clean and organized work area
• Is able to navigate all stations of the front desk area, including check-in, Relax & Recover, guest services, and membership sales
• May be asked to clean beyond shift duties to support a grand-opening ready facility
• Performs opening and closing checklist and duties

Connaissances

Customer service

Communication skills

CPR/AED certification

Formation

High school diploma or GED

Description du poste

Crunch Fitness - Undefeated Tribe is hiring a Member Services Representative in Kyle, TX. You will deliver exceptional customer service at the front desk, assist with membership sales, check-ins, and program promotions, and help create a welcoming club environment.

The role emphasizes friendly communication, reliable event support, and maintaining a clean, organized lobby to ensure every member’s experience aligns with Crunch standards.