Member Services Pro — Gym Front Desk & Guest Experience

Crunch Fitness - Undefeated Tribe; Edmond (OK); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

PTO

Subsidized health insurance

Life and AD&D

HSA

Short-term disability

Free gym membership

Job summary

Crunch Fitness - Undefeated Tribe in Edmond, OK is seeking a Member Services Representative to deliver exceptional service to members and staff at our busy front desk. You will drive membership sales, handle check-ins, promote programs, and keep the club running smoothly from opening to closing.

A positive, energetic attitude and strong communication are essential. Qualifications include at least 1 year in a service role, good reading/writing skills, CPR/AED certification within 30 days, and a

Qualifications

• Minimum 1 year of experience in a service-oriented position preferred.
• Ability to communicate effectively and demonstrate proficiency in reading and writing skills required.
• Strong customer service orientation.
• CPR/AED certification required (can be obtained within 30 days of hire)

Responsibilities

• Greet members and guests with enthusiasm, supporting member engagement.
• Assist with membership, retail and tanning product sales.
• Promote membership privileges including tanning, group fitness, and childcare.
• Deliver on new member enrollment expectations, including guest conversion and program promotions.
• Check in all members and guests following company procedures; resolve any check-in with an alert.
• Answer phones courteously and professionally.
• Maintain clean, organized front desk; support events and initiatives.

Skills

Customer service

Membership sales

Front desk operations

Communication skills

Team player

Education

High school diploma or GED

Job description

Crunch Fitness - Undefeated Tribe in Edmond, OK is seeking a Member Services Representative to deliver exceptional service to members and staff at our busy front desk. You will drive membership sales, handle check-ins, promote programs, and keep the club running smoothly from opening to closing.

A positive, energetic attitude and strong communication are essential. Qualifications include at least 1 year in a service role, good reading/writing skills, CPR/AED certification within 30 days, and a