Member Services Pro — Free Gym Membership & Growth

Crunch Fitness - Undefeated Tribe; Tulsa (OK); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

PTO

Subsidized health insurance coverage (

Basic Life and AD&D

HSA

Short-term disability

Free gym membership

Job summary

Crunch Fitness - Undefeated Tribe is seeking a Member Services Representative in Tulsa, OK to deliver exceptional customer service at the front desk and support membership sales and guest experiences.

You will greet members, assist with enrollments, process check-ins, and promote programs while maintaining a clean, organized club environment and representing Crunch service standards on every shift.

Qualifications

• 1 year of experience in a service-oriented position preferred.
• Ability to communicate effectively and demonstrate proficiency in reading and writing skills.
• Strong customer service orientation.
• CPR/AED certification required (can be obtained within 30 days of hire).

Responsibilities

• Greets members & guests with enthusiasm and builds rapport.
• Assists with membership, retail and tanning product sales.
• Promotes membership privileges including tanning, group fitness, small group training and childcare.
• Delivers on new member enrollment expectations and guest conversion.
• Checks in all members and guests per procedures and resolves issues.
• Answers phones courteously and professionally.
• Communicates special events to members and guests.
• Maintains a clean and organized work area.
• Operates front desk and supports program promotions.
• Performs opening and closing duties.

Skills

Customer service

Communication

Reading & writing

CPR/AED certification

Education

High school diploma or GED

Job description

Crunch Fitness - Undefeated Tribe is seeking a Member Services Representative in Tulsa, OK to deliver exceptional customer service at the front desk and support membership sales and guest experiences.

You will greet members, assist with enrollments, process check-ins, and promote programs while maintaining a clean, organized club environment and representing Crunch service standards on every shift.