Member Services Pro: Guide Members & Grow Finances

State Employees' Credit Union; Michigan; On-site; USD 32,000 - 42,000; Full time

Job summary

State Employees' Credit Union is seeking a Member Services Representative to assist members with accounts, provide product information, and perform cash handling tasks in a professional manner.

Responsibilities include opening and maintaining various account types, processing wire transfers, notary services, and referring members to financial advisory services as needed. The role emphasizes compliance with policies and excellent member experience.

Qualifications

• Must have high school diploma or GED.
• Excellent communication skills, both verbal and written.
• Minimum of 2 years of SECU or related experience preferred.
• Ability to balance cash and perform transactions accurately.

Responsibilities

• Greet and assist members in person and over the phone.
• Process transactions and balance a cash drawer.
• Open and maintain member accounts and handle maintenance tasks.
• Provide referrals to financial services as appropriate.

Skills

Communication skills

People skills

Problem solving

Active listening

Dependability

Education

High school diploma or GED

Bachelor’s degree

CCUE Certification

Associate of Arts degree

Associate of Science degree

Tools

OnBase

CXone

Job description

State Employees' Credit Union is seeking a Member Services Representative to assist members with accounts, provide product information, and perform cash handling tasks in a professional manner.

Responsibilities include opening and maintaining various account types, processing wire transfers, notary services, and referring members to financial advisory services as needed. The role emphasizes compliance with policies and excellent member experience.