Member Services Pro - Front Desk & Member Experience

Planet Fitness - United FP Management, LLC; West Bend (WI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Complimentary Back Card Membership

Company Facilitated Training

Rewards and Recognition Programs

Job summary

A fitness center franchise is looking for a high-energy Member Services Representative in West Bend, Wisconsin. This role will create a positive member experience by providing exceptional customer service to members and guests. Ideal candidates have a passion for fitness, customer service skills, and an upbeat attitude. The job requires continual standing, walking, and excellent communication to assist members with queries and maintain a clean and welcoming environment.

Qualifications

• Customer service background preferred.
• Must be 18 years of age or older.
• Punctuality and reliability is a must.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Handle front desk activities, answer phones and assist callers.
• Maintain cleanliness of the club.

Skills

Customer service skills

Basic computer proficiency

Upbeat and positive attitude

Strong listening and empathy skills

Job description

A fitness center franchise is looking for a high-energy Member Services Representative in West Bend, Wisconsin. This role will create a positive member experience by providing exceptional customer service to members and guests. Ideal candidates have a passion for fitness, customer service skills, and an upbeat attitude. The job requires continual standing, walking, and excellent communication to assist members with queries and maintain a clean and welcoming environment.