Member Services Pro — Front Desk & Member Experience

pfcareers; Sandy (UT); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Advancement opportunities

Paid time off

Training & development

Wellness resources

401(k)

401(k) matching

Dental insurance

Job summary

Planet Fitness is seeking a Member Services Representative for a full-time daytime schedule (Monday–Friday, 6:00 am–12:30 pm). This on-site role involves greeting members, processing memberships and payments, and promoting current specials while maintaining a clean, welcoming club environment.

The MSR will handle inquiries, assist with tours, and ensure a positive, “Judgement Free” experience for members and guests. Bilingual English/Spanish is encouraged.

Qualifications

• Requires excellent customer service and communication skills.
• Bilingual English/Spanish encouraged to apply.
• Ability to work onsite and maintain professionalism.

Responsibilities

• Greet members and guests in a friendly, professional manner and assist with inquiries.
• Coordinate tours, sign-ups, and membership information; explain current offers.
• Handle front desk operations: check-ins, payments, renewals and inquiries.
• Maintain club cleanliness and safety; ensure equipment is properly stored.

Skills

Customer service

Bilingual English/Spanish

Education

High school diploma

Job description

Planet Fitness is seeking a Member Services Representative for a full-time daytime schedule (Monday–Friday, 6:00 am–12:30 pm). This on-site role involves greeting members, processing memberships and payments, and promoting current specials while maintaining a clean, welcoming club environment.

The MSR will handle inquiries, assist with tours, and ensure a positive, “Judgement Free” experience for members and guests. Bilingual English/Spanish is encouraged.