Member Services Pro — Front Desk & Guest Experience

Crunch Fitness; Georgetown (TX); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Health insurance

Life insurance

AD&D

Short-term disability

Free gym membership

Job summary

Crunch Fitness in Georgetown, TX is seeking a friendly Member Services Representative to greet members, manage front desk, assist with membership sales, and support club programs. You will help ensure a welcoming environment and contribute to smooth daily operations.

This role emphasizes customer service excellence, accurate check-ins, and promoting wellness offerings like tanning and group fitness, with opportunities to grow within the franchise.

Qualifications

• Minimum 1 year of experience in a service-oriented position.
• Strong customer service orientation.
• CPR/AED certification required (can be obtained within 30 days of hire).
• Excellent communication and reading/writing skills.
• High school diploma or GED required.

Responsibilities

• Greets all members & guests with a smile and enthusiasm, including consistently demonstrating the dials of member engagement as part of the Crunch SLA process
• Assists with membership, retail and tanning product sales
• Promotes membership privileges including tanning, group fitness, small group training and childcare
• Delivers on new member enrollment expectations, including guest conversion, Peaks %, ACH %, and CrunchOne Kickoff standards
• Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert
• Answers phones in a courteous, helpful, professional manner
• Communicates special events to members and guests
• Facilitates all member requests or forwards to a manager
• Maintains a professional and courteous disposition
• Is an expert in all club facility, services, programs and schedules/hours of operation
• Maintains a clean and organized work area
• Able to navigate all stations of the front desk area, to including check-in, Relax & Recover, guest services, and membership sales
• May be asked to clean beyond shift duties to support a clean, crisp, grand-opening ready facility
• Performs opening and closing checklist and duties

Skills

Customer service

Communication

Sales

Front desk

Education

High school diploma

Job description

Crunch Fitness in Georgetown, TX is seeking a friendly Member Services Representative to greet members, manage front desk, assist with membership sales, and support club programs. You will help ensure a welcoming environment and contribute to smooth daily operations.

This role emphasizes customer service excellence, accurate check-ins, and promoting wellness offerings like tanning and group fitness, with opportunities to grow within the franchise.