Member Services Champion — Front Desk (Gym Membership)

Fitness Ventures (Crunch Fitness); Lawrence (KS); On-site; USD 18,000 - 22,000; Full time

Benefits offered by this job

Gym Membership

Opportunity for advancement

Training & development

Employee discounts

Job summary

Fitness Ventures (Crunch Fitness) is seeking a Member Services Representative to be the friendly face of the club, delivering outstanding customer service to members and guests. You will greet, check in, answer questions, promote programs, and support front desk operations to ensure a welcoming atmosphere.

This role requires professional communication, a customer-focused mindset, and the ability to multitask in a fast-paced environment while collaborating with team members to maintain a clean,

Qualifications

• High school diploma or GED; at least 18 years old.
• Previous customer service, hospitality, or front desk experience preferred.
• Strong customer service mindset and professional appearance.

Responsibilities

• Greet members and guests in a welcoming, professional manner.
• Check in members and guests per policies; relay events and promotions.
• Answer calls courteously; manage front desk inquiries.
• Process payments and schedule member services.
• Maintain clean, organized front desk area and assist with events.

Skills

Interpersonal skills

Communication

Problem solving

Multitasking

Customer service

Hospitality background

Teamwork

Education

High school diploma or GED

Tools

Club management software

Job description

Fitness Ventures (Crunch Fitness) is seeking a Member Services Representative to be the friendly face of the club, delivering outstanding customer service to members and guests. You will greet, check in, answer questions, promote programs, and support front desk operations to ensure a welcoming atmosphere.

This role requires professional communication, a customer-focused mindset, and the ability to multitask in a fast-paced environment while collaborating with team members to maintain a clean,