Member Services Pro (Floater) - Part Time, On-Site

Planet Fitness - Fitton Clubs; Piqua (OH); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Wellness resources

Flexible schedule

Job summary

Planet Fitness - Fitton Clubs is seeking a motivated Member Services Representative (Floater) for a part-time, on-site position. The role emphasizes delivering superior customer service to members, prospective members, and guests in a friendly, Judgement Free Zone environment.

The MSR will handle membership inquiries, sign-ups, renewals, and payments, assist with tours, and maintain a clean, welcoming club atmosphere. Bilingual English/Spanish are encouraged to apply.

Qualifications

• Must be 18 years or older.
• On-site work is required; not remote.
• CPR/AED certification within required timeframes.
• Tanning certification within required timeframes.
• Commitment to maintain club cleanliness and a positive member experience.
• Background check including National Sex Offender Registry search.

Responsibilities

• Greet members and guests professionally and create a positive club experience.
• Assist with membership inquiries, tours, sign-ups, and billing questions.
• Handle check-ins and payments using the POS system; process memberships and cancellations.
• Maintain front desk operations and answer phones professionally.

Skills

Customer service

Bilingual English/Spanish

On-site work

Education

High school diploma

Tools

POS system

Job description

Planet Fitness - Fitton Clubs is seeking a motivated Member Services Representative (Floater) for a part-time, on-site position. The role emphasizes delivering superior customer service to members, prospective members, and guests in a friendly, Judgement Free Zone environment.

The MSR will handle membership inquiries, sign-ups, renewals, and payments, assist with tours, and maintain a clean, welcoming club atmosphere. Bilingual English/Spanish are encouraged to apply.