Member Services Specialist (Floater) – Flexible PT Hours

Planet Fitness - Fitton Clubs; Mansfield (OH); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Wellness resources

Flexible schedule

Job summary

Planet Fitness - Fitton Clubs is seeking a motivated Member Services Rep (Floater) to provide superior customer service to members, guests, and prospective members. This on-site role supports front desk operations, membership sign-ups, and billing inquiries while upholding a clean, welcoming environment in line with the Judgement Free Zone®.

Bilingual English/Spanish are encouraged to apply. The MSR will greet members, assist with tours and sign-ups, process memberships, and respond to questions

Qualifications

• Must be 18 years or older and able to work onsite.
• Must maintain CPR/AED certification.
• Must obtain tanning certification.
• Ability to read and follow instructions.
• Commitment to cleanliness and positive member experience.

Responsibilities

• Greet members and guests professionally and provide outstanding customer service.
• Assist with tours, sign-ups, and membership questions; explain current promotions.
• Process memberships, cancellations, and payments; handle inquiries promptly.
• Check members in using POS system and maintain front desk operations.
• Maintain club cleanliness and safety; restrooms, locker rooms, and workout areas.

Skills

Customer service

Professionalism

Reliability

Onsite work

Communication

Work ethic

Education

High school diploma

Job description

Planet Fitness - Fitton Clubs is seeking a motivated Member Services Rep (Floater) to provide superior customer service to members, guests, and prospective members. This on-site role supports front desk operations, membership sign-ups, and billing inquiries while upholding a clean, welcoming environment in line with the Judgement Free Zone®.

Bilingual English/Spanish are encouraged to apply. The MSR will greet members, assist with tours and sign-ups, process memberships, and respond to questions