Member Services Floater: Part-Time with Flexible Hours

Planet Fitness; Piqua (OH); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Wellness resources

Flexible schedule

Job summary

Planet Fitness is seeking a motivated Member Services Representative (Floater) for a part-time, on-site role. You will greet members, assist with sign-ups, answer questions, and support daily operations in a welcoming, Judgement Free environment.

Bilingual English/Spanish is encouraged, and you must be able to work a flexible day-evening schedule. CPR/AED and tanning certifications are required within the company timeframes.

Qualifications

• Must be 18 year of age or older.
• Ability to work onsite, this is not a remote position.
• Upbeat, professional and positive attitude and strong work ethic.
• Commitment to cleanliness and creating a positive member experience.
• Ability to learn and apply company cleaning practices, policies, and procedures.

Responsibilities

• Greet members, prospective members and guests in a friendly, and professional manner.
• Create a positive club experience by providing outstanding customer service.
• Respond to member questions and concerns promptly and courteously.
• Assist members with account inquiries, changes, and billing questions.
• Provide information about Planet Fitness memberships and amenities.
• Assist potential members with tours and sign-ups.
• Promote and explain current membership specials and upgrades.
• Meet or exceed membership and customer service goals.
• Check members into the system using club’s POS system
• Answer phones professionally and efficiently
• Process new memberships, cancellations and payments accurately.
• Follow opening and closing procedures as assigned.
• Respond promptly and professionally to members’ questions and concerns.

Skills

Customer service

On-site work

Bilingual English/Spanish

Communication

Professionalism

Punctuality

Education

High school diploma or equivalent

Tools

POS system

Job description

Planet Fitness is seeking a motivated Member Services Representative (Floater) for a part-time, on-site role. You will greet members, assist with sign-ups, answer questions, and support daily operations in a welcoming, Judgement Free environment.

Bilingual English/Spanish is encouraged, and you must be able to work a flexible day-evening schedule. CPR/AED and tanning certifications are required within the company timeframes.