Member Services Representative

ymcapkccareers; Lakewood (WA); On-site; USD 23,000 - 29,000; Part time

Benefits offered by this job

Personal YMCA membership

Wellness program

Education opportunities

Employee discount center

Job summary

The YMCA of Pierce and Kitsap Counties is seeking a Part-Time Member Services Representative to join our Child Care team in Lakewood, WA. The role emphasizes exceptional customer service, front-line inquiries, and software support across our child care sites.

Key duties include greeting members, handling routine membership transactions, and responding to member needs while maintaining positive relations with branch staff and program participants.

Qualifications

• Two years of experience in customer service, sales, or a related field (preferred).
• Excellent written and verbal communication skills.
• Comfortable using computers and standard office equipment.
• Proactive, resourceful, and able to take initiative to complete tasks efficiently.
• Must pass Background and Reference checks (WA Fair Chance Act).
• Committed to diversity and inclusion.
• Able and willing to complete online Child Abuse Prevention training on first day.

Responsibilities

• Maintain good public relations with members and represent the YMCA.
• Provide excellent service to members, guests, and program participants in person and over the phone.
• Greet and assist all members, potential members and staff in a courteous, professional manner.
• Assist with basic membership transactions.
• Respond to members' needs and notify supervisor of unusual situations; handle complaints courteously.

Skills

Customer service

Communication

Administrative support

Tools

Microsoft Office

Job description

TheYMCA of Pierce and Kitsap Countiesis seeking a Member Services Representative to join our Child Care team.

The YMCAfocuses on empowering people in all forms, by improving health and well-being and inspiring action in and across our neighborhoods.

TheChildcareMembers Service Representativeisresponsible for administrative support of our Child Care sites and families. This includes responding to inquiries about our year-round Child Care programing. In this role, you will focus on providing exceptional customer service and ongoing software support.

Key Responsibilities:

• Maintain good public relations with members and always represent the best interests of the YMCA.
• Provide excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
• Greet and assist all members, potential members and staff in a courteous, professional and friendly manner.
• Assisting with basic membership transactions.
• Respond to members' needs. Contact appropriate personnel when necessary and notify supervisor of unusual situations. Handle complaints in a courteous manner.

Qualifications:

• Strong Customer Service skills and a commitment to positive client experiences.
• Two years of experience in customer service, sales, or a related field (preferred).
• Excellent written and verbal communication skills.
• Comfortable using computers and standard office equipment.
• Proactive, resourceful, and able to take initiative to complete tasks efficiently.
• Must be able to pass Background and Reference checks (in accordance with the WA State Fair Chance Act).
• Committed to valuing and promoting diversity and contributing to an inclusive working and learning environment.
• Able and willing to complete online Child Abuse Prevention training on first day, and other online and in-person training as required.

Wage:

$17.51 to $20.70 per hour (Compensation is determined based on relevant experience, skills, and qualifications, with most new hires starting between the minimum and midpoint of the posted wage range)

Hours:

Part-Time, up to 25 hours per week

Location:

YMCA Child Care Office - Pierce, Lakewood, WA

Benefits:

All YMCA Employees receive the below benefits:

• A Personal YMCA membership and YMCA360 virtual streaming membership
• Flexible scheduling around school and extracurricular activities Paid Sick Leave accrued at 1.23 hours for every 40 hours worked per year
• Employee Assistance Plan (EAP), Digital mental health counseling platform, Wellness program, and LifeMart employee discount center
• Professional training, education, and certification opportunities
• 20% discount on YMCA programs, childcare services and merchandise

Part-Time employees who work more than 20 hrs./week are eligible for the below voluntary benefit options:

• HealthiestYou: by Teladoc (24/7 virtual general medical care access for non-emergency conditions)
• Willamette Dental Plan
• VSP Vision Plan

Please note that employment with the YMCA of Pierce and Kitsap Counties is contingent upon successfully completing post-offer requirements, which may include age verification, reference checks, and state and national background checks. All inquiries and checks are conducted only after a conditional offer of employment is made.

The YMCA of Pierce and Kitsap Counties is committed to diversity and inclusion throughout our organization and is an Equal Opportunity Employer - Women/Minority/Veteran/Disabled