Member Services Pro - Fitness Club (Onsite, Bilingual)

Planet Fitness; Hermitage (Mercer County); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

401(k)

401(k) matching

Dental insurance

Job summary

Planet Fitness in Hermitage, PA seeks a friendly Member Services Representative to provide exceptional service to members and guests, handle inquiries, and support sign-ups in a welcoming, Judgement Free Zone environment.

The role emphasizes on-site duties, bilingual English/Spanish encouragement, and in-depth knowledge of memberships and club policies to ensure a positive member experience.

Qualifications

• Must be 18 year of age or older.
• Ability to work onsite, this is not a remote position.
• Upbeat, professional and positive attitude and strong work ethic.
• Reliable, punctual and dependable.
• Professional, respectful, and solutions-oriented in member and employee interactions.
• Commitment to cleanliness and creating a positive member experience.
• Ability to learn and apply company cleaning practices, policies, and procedures.
• Ability to read and follow verbal and written instructions.
• Obtain CPR/AED Certification within required timeframes.
• Obtain Tanning Certification within company required timeframes.

Responsibilities

• Greet members, prospective members and guests in a friendly, and professional manner.
• Create a positive club experience by providing outstanding customer service.
• Respond to member questions and concerns promptly and courteously.
• Assist members with account inquiries, changes, and billing questions.
• Provide information about Planet Fitness memberships and amenities.
• Assist potential members with tours and sign-ups.
• Promote and explain current membership specials and upgrades (e.g., Black Card).
• Meet or exceed membership and customer service goals.
• Check members into the system using club’s POS system
• Answer phones professionally and efficiently
• Process new memberships, cancellations and payments accurately.
• Follow opening and closing procedures as assigned.
• Respond promptly and professionally to members’ questions and concerns and inform Assistant Manager or General Manager if any issues arise.
• Maintain cleanliness and neatness of the club by performing assigned cleaning duties throughout the shift.
• Help maintain the cleanliness of the facility, including restrooms, locker rooms, and workout areas.
• Ensure weights are returned to appropriate rack area
• Regularly walk the floor to ensure the club remains clean, organized, and safe.
• Refill cleaning stations and supplies as needed.

Skills

Customer service

Communication

Punctuality

Professionalism

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

POS system

Job description

Planet Fitness in Hermitage, PA seeks a friendly Member Services Representative to provide exceptional service to members and guests, handle inquiries, and support sign-ups in a welcoming, Judgement Free Zone environment.

The role emphasizes on-site duties, bilingual English/Spanish encouragement, and in-depth knowledge of memberships and club policies to ensure a positive member experience.