Member Services Pro - Afternoon/Evening (Onsite)

Planet Fitness; New Philadelphia (OH); Vor Ort; USD 17.000 - 22.000; Vollzeit

Benefits dieser Stelle

Health insurance

401(k)

401(k) matching

Dental insurance

Vision insurance

Paid time off

Training & development

Wellness resources

Free uniforms

Zusammenfassung

Planet Fitness is seeking a Member Services Representative to deliver exceptional customer service to members, guests and prospective members in a clean, friendly environment, maintaining the Judgement Free Zone.

You will handle inquiries, process memberships and payments, conduct tours, answer phones, and uphold club standards; bilingual English/Spanish encouraged; on-site requirement; CPR/Tanning certifications will be obtained within required timeframes.

Qualifikationen

• Must be 18 years or older.
• On-site work required (not remote).
• Able to read and follow verbal and written instructions.
• CPR/AED and Tanning certifications to be obtained within required timeframes.

Aufgaben

• Greet members and guests in a friendly, professional manner.
• Provide information about memberships and amenities; assist tours/sign-ups.
• Respond to questions and billing inquiries promptly and courteously.
• Process memberships, cancellations and payments accurately; handle accounts.
• Check members in using the club POS system; answer phones professionally.
• Maintain cleanliness and order of the club; assist with routine maintenance.
• Follow opening/closing procedures and escalate issues to management.

Kenntnisse

Customer service

Bilingual EN/ES

On-site presence

Ausbildung

High school diploma or equivalent

Tools

POS system

Jobbeschreibung

Planet Fitness is seeking a Member Services Representative to deliver exceptional customer service to members, guests and prospective members in a clean, friendly environment, maintaining the Judgement Free Zone.

You will handle inquiries, process memberships and payments, conduct tours, answer phones, and uphold club standards; bilingual English/Spanish encouraged; on-site requirement; CPR/Tanning certifications will be obtained within required timeframes.