Member Services Pro — Fast-Paced Call Center

Logix Federal Credit Union; Santa Clarita (CA); On-site; USD 30,000 - 44,000; Full time

Job summary

Logix Federal Credit Union is seeking a Member Services Officer I/II in Santa Clarita, CA. You will deliver wow-level service to members in a fast-paced call center, using effective listening and product knowledge to meet needs and resolve concerns.

Responsibilities include meeting sales and service goals, guiding calls to the right team, and upholding Policy and performance standards while maintaining knowledge of loan-related regulations. This role emphasizes teamwork and strong communication.

Qualifications

• Preferred 4 year/Bachelors Degree.
• 24+ months of retail customer service experience.
• Recent financial institution experience as teller and/or new accounts representative or in a call center role.
• Excellent verbal & written communication skills.

Responsibilities

• Achieves established sales and member service goals (NPS) and sales targets.
• Directs calls to appropriate personnel and maintains service quality metrics.
• Explains policies and resolves member concerns professionally.
• Maintains up-to-date knowledge of federal loan and operations regulations.
• Participates in team meetings to improve delivery and service.

Skills

Customer service

Communication

Problem solving

Multitasking

Microsoft Office

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

Logix Federal Credit Union is seeking a Member Services Officer I/II in Santa Clarita, CA. You will deliver wow-level service to members in a fast-paced call center, using effective listening and product knowledge to meet needs and resolve concerns.

Responsibilities include meeting sales and service goals, guiding calls to the right team, and upholding Policy and performance standards while maintaining knowledge of loan-related regulations. This role emphasizes teamwork and strong communication.