Member Experience Specialist

Logix-Federal-Credit-Union; California (MO); On-site; USD 28,000 - 45,000; Full time

Job summary

Logix Federal Credit Union is seeking a Member Services Officer I (or II) to deliver wow service in a fast-paced contact center. You’ll listen actively, resolve member concerns, and promote our products with a professional, proactive approach.

You’ll handle routine inquiries, stay current on regulations, and collaborate with teammates to meet quality and performance goals while maintaining on-time attendance and flexible hours across shifts.

Qualifications

• Bachelor’s Degree (4 years) a plus.
• 24+ months of retail customer service experience.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Handle routine inquiries with minimal assistance.
• Meet quality and performance goals.
• Direct complex calls to appropriate personnel.
• Maintain up-to-date knowledge of regulations.
• Communicate clearly with members and teammates.

Skills

Customer service

Communication

MS Office

Phone support

Problem solving

Education

Bachelor's Degree (4 years)

Tools

Microsoft Office

Job description

Logix Federal Credit Union is seeking a Member Services Officer I (or II) to deliver wow service in a fast-paced contact center. You’ll listen actively, resolve member concerns, and promote our products with a professional, proactive approach.

You’ll handle routine inquiries, stay current on regulations, and collaborate with teammates to meet quality and performance goals while maintaining on-time attendance and flexible hours across shifts.