Member Services Associate I — Exceptional Customer Care

Logix Federal Credit Union; California (MO); Hybrid; USD 45,000 - 68,000; Full time

Job summary

Logix Federal Credit Union in the United States is seeking a Member Services Officer I (or II) to deliver wow-level service in a fast-paced contact center. You will listen effectively and apply product knowledge to resolve member questions with accuracy and courtesy. Hours vary by shift; the center operates weekdays 7 a.m. to 7 p.m.

and weekends 9 a.m. to 3 p.m. PT. A Bachelor’s degree is a plus and 24+ months of retail customer service experience are preferred; proficiency with Microsoft Office

Qualifications

• Able to read and comprehend simple instructions, short correspondence, and memos.
• Able to write simple correspondence.
• Present information in one-on-one and small group settings to customers and employees.
• Perform basic arithmetic and interpret data.
• Working knowledge of Microsoft Office and internet browsers.
• Aptitude for learning new systems and processes.
• Experience troubleshooting basic smartphone and web browser issues.
• Ability to multi-task in a fast-paced, deadline-driven environment.
• Excellent verbal and written communication skills.
• Superior customer service skills.

Responsibilities

• Handle routine inquiries with minimal assistance.
• Achieve established QA goals and observations.
• Direct complex calls to appropriate personnel and maintain service quality.
• Respond to basic member inquiries about products, services, and policies.
• Maintain up-to-date knowledge of federal regulations related to operations.
• Participate in team meetings and adhere to schedule guidelines.
• Report to work on time and follow shift adherence.
• Perform other duties as assigned.

Skills

Customer service

Verbal communication

Written communication

Phone support

Team collaboration

Education

Bachelor’s Degree (4 years) a plus

Tools

Microsoft Office

Internet browser

Job description

Logix Federal Credit Union in the United States is seeking a Member Services Officer I (or II) to deliver wow-level service in a fast-paced contact center. You will listen effectively and apply product knowledge to resolve member questions with accuracy and courtesy. Hours vary by shift; the center operates weekdays 7 a.m. to 7 p.m.

and weekends 9 a.m. to 3 p.m. PT. A Bachelor’s degree is a plus and 24+ months of retail customer service experience are preferred; proficiency with Microsoft Office