Remote Member Services Specialist: Customer Care & Sales

Logix Federal Credit Union; United States; Remote; USD 35,000 - 55,000; Full time

Job summary

Logix Federal Credit Union is seeking a Member Services Officer (I or II) to deliver wow-level service in a remote call center environment. You will assist members with transactions, answer questions about loans and products, and resolve concerns with clear, courteous communication.

Qualified candidates have at least 2 years of retail customer service experience and a diploma. Strong verbal and written communication, basic math, and proficiency with Microsoft Office are expected.

Qualifications

• Diploma required; 24+ months of retail customer service experience
• Ability to read and comprehend simple instructions and memos
• Strong verbal and written communication skills

Responsibilities

• Achieves sales and member service goals in a call center
• Directs calls and maintains service quality and performance
• Explains policies clearly and resolves member concerns professionally
• Maintains knowledge of federal regulations related to loans and operations
• Participates in team meetings to improve delivery and service
• Assists members with financial questions and product selections
• Adheres to schedule and performs other duties as assigned

Skills

Verbal communication

Written communication

Customer service

Multi-tasking

Attention to detail

Education

Diploma

Tools

Microsoft Office

Job description

Logix Federal Credit Union is seeking a Member Services Officer (I or II) to deliver wow-level service in a remote call center environment. You will assist members with transactions, answer questions about loans and products, and resolve concerns with clear, courteous communication.

Qualified candidates have at least 2 years of retail customer service experience and a diploma. Strong verbal and written communication, basic math, and proficiency with Microsoft Office are expected.