Member Services Officer I (or II)-Hyrid

Logix Federal Credit Union; Northern (KY); Hybrid; USD 30,000 - 45,000; Full time

Job summary

Logix Federal Credit Union is seeking a Member Services Officer I/II to deliver wow level service in a fast-paced call center environment. You will handle member inquiries, process transactions, and promote credit union products with accuracy and professionalism.

The role requires strong communication, prior retail banking experience, and the ability to work flexible hours. Join a team that values personal, professional, and proactive service and supports growth within the organization.

Qualifications

• 4 year/Bachelors Degree preferred.
• 24+ months of retail customer service experience.
• Recent financial institution experience as a teller and/or new accounts representative or in a call center role.

Responsibilities

• Achieves established sales and member service goals (NPS, product sales).
• Directs calls to appropriate personnel and adheres to service quality standards.
• Explains Credit Union policies clearly and resolves member concerns.
• Maintains up‑to‑date knowledge of federal regulations related to loans and operations.
• Participates in team meetings to improve delivery and member service.
• Assists members with financial needs and product/service recommendations.
• Punctual attendance and adherence to schedule guidelines.
• Other duties as assigned.

Skills

Customer service

Communication skills

Multi-tasking

MS Office knowledge

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

Overview

If you love connecting with people and are ready to grow your career in a company that invests in your success, we’d love to meet you. Come be part of something amazing where your contributions truly matter.Be the voice that makes someone's day better while building valuable communication skills in a fast-paced, team-driven environment.

The Member Services Officer I (or II) is responsible for providing “wow” level service to both members and co-workers in a call center environment. Through effective listening and thorough knowledge of our products and services, the MSO satisfies our member’s needs and effectively resolves member’s concerns. The MSO personifies our Promise Principles of “Personal”, “Professional” and “Proactive”.

Responsibilities

• Achieves established goal for sales and member service rating (NPS) and sales/product goals.
• Directs calls to appropriate personnel as applicable and adheres to the standards of service quality and statistical performance measures during all member interactions.
• Exercises strong verbal and written communication skills to explain Credit Union policies and to resolve member concerns in a professional and personable manner.
• Maintains up-to-date knowledge of all federal regulations related to loans and operations.
• Participates actively in team meetings, contributing to the development of new programs and methods to improve effectiveness of delivery and member service
• Provides assistance to members in all areas relating to their financial needs (questions, transaction requests, complaints, etc.), while assisting them in the selection of appropriate products and services
• Must consistently report to work on-time, as scheduled and adhere to schedule adherence guidelines
• Other duties as assigned.

Please note that hours can vary depending on the actual shift. Our contact center is open:

• Weekdays 7 a.m. to 7 p.m. (PT)
• Weekends 9 a.m. to 3 p.m. (PT)

Qualifications

Education

• Preferred 4 year/Bachelors Degree

Experience

• 24+ months of retail customer service experience

Knowledge, Skills & Ability

• Certificates
• Computer Skills
• Language SkillsAbility to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one‑on‑one and small group situations to customers, clients, and other employees of the organization.
• Mathematical SkillsAbility to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Reasoning AbilityAbility to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
• Other Skills
• Recent financial institution experience as a teller and/or new accounts representative or in a call center role
• A working knowledge of the Microsoft office suite of products Experience in troubleshooting basic smartphone and web browser issues
• A demonstrated aptitude for learning new systems, skills & processes
• A proven ability to work in a fast paced, deadline driven environment
• The ability to multi-task with an attention to detail
• Excellent verbal & written communication skills
• Superior customer service skills

Disclaimer

Logix Federal Credit Union is an equal opportunity employer that does not discriminate in employment opportunities or practices on the basis of race, religion, color, sex, sexual orientation, gender identity, national origin, protected veteran or disability status, or any other status protected by law.

Pay Range

USD $21.76 - USD $32.64 /Hr.

Base Pay