Member Service Pro — Call Center & Finance Growth

Cal Coast Credit Union; San Diego (CA); On-site; USD 51,577,000 - 57,308,000; Full time

Benefits offered by this job

Wellness Program

Employee Activity Program

Job summary

California Coast Credit Union seeks a skilled Member Service Representative to provide exceptional call center service, process transactions, and address member inquiries. You will identify cross-selling opportunities while maintaining knowledge of all products and policies to ensure quality service.

Role requires strong communication, attention to detail, and compliance with security procedures. Customer-focused team environment with growth opportunities in a credit union setting.

Qualifications

• High school diploma or equivalent is desired.
• 1 year of previous customer service experience is preferred.
• Call center experience is preferred.

Responsibilities

• Process member transactions and requests accurately and timely.
• Present a friendly, outgoing demeanor in interactions.
• Refer members to appropriate staff for sales opportunities.
• Adhere to security and robbery procedures.

Skills

Customer service

Call center operations

Cross-selling

Education

High school diploma or equivalent

Job description

California Coast Credit Union seeks a skilled Member Service Representative to provide exceptional call center service, process transactions, and address member inquiries. You will identify cross-selling opportunities while maintaining knowledge of all products and policies to ensure quality service.

Role requires strong communication, attention to detail, and compliance with security procedures. Customer-focused team environment with growth opportunities in a credit union setting.