Member Services Officer I - Fast-Paced Customer Care

Logix Federal Credit Union; California (MO); On-site; USD 27,124 - 40,694; Full time

Job summary

A financial institution in California is seeking a Member Services Officer to provide excellent service in a contact center setting. Responsibilities include handling inquiries, maintaining knowledge of regulations, and achieving performance goals. Ideal candidates will have retail customer service experience and strong communication skills. The role offers a pay range of USD $19.69 - USD $29.54 per hour.

Qualifications

• Minimum 1 year of retail customer service experience.
• Ability to follow written instructions and communicate effectively.
• Experience troubleshooting basic smartphone and web browser issues.

Responsibilities

• Handle routine inquiries and resolve member concerns.
• Maintain up-to-date knowledge of federal regulations.
• Report to work on time and adhere to the schedule.

Skills

Customer service skills

Communication skills

Microsoft Office Suite

Ability to multi-task

Education

Bachelor's Degree

Job description

A financial institution in California is seeking a Member Services Officer to provide excellent service in a contact center setting. Responsibilities include handling inquiries, maintaining knowledge of regulations, and achieving performance goals. Ideal candidates will have retail customer service experience and strong communication skills. The role offers a pay range of USD $19.69 - USD $29.54 per hour.